Every new merchant is required to make a 1p/1c verification payment from the bank account added to receive payouts into before we can release any funds to that account.
The details of how to complete this verification payment are shown in Step 5 of the onboarding flow.
Click on Verify your bank account to view the details of the bank account you need to send those funds to.
Please note: You will have a unique verification reference assigned to you. Please ensure you enter this as the accompanying reference for the verification payment.
Completing outstanding checks
When you move to Step 6: Verification status, you may find a message box at the top informing you that we were 'unable to complete account verification'.
This is quite common and nothing to be concerned about.
The additional we require will depend on:
- The legal entity you signed up as.
- How many checks we could verify automatically by cross-referencing the information entered into your dashboard against official records.
The requested information will be listed below the status message. For example:
Click on each request to view the details of what we require and how to complete the check. For example:
Once you have uploaded the required documents, our verification team will review them and either pass the verification check(s) or get in touch with further information should the document(s) not pass or if further clarification is required.
Please note: This part of the verification process usually takes 2-3 working days.
During this time, you are more than welcome to begin adding customers and setting up payments/subscriptions for them. However, we will not release any collected funds to you until your account is fully verified.
Now that you've completed your account setup process, let's learn how to add your first customer!