Once we’ve collected the funds from your customers, they will be paid out to you according to the relevant payment timings. Our system automatically groups funds together and pays them out to you in one go.
If you have customers based across multiple countries, you will receive a separate payout for each currency the payments are collected in.
You can see what funds you’ve received in the Payouts section of the dashboard.
Viewing detailed information about your payouts
In the Payouts section of your dashboard you will be able to see each payout’s unique reference, the date on which you received it, and any fees that were paid on those funds.
By clicking on an individual payout you can view a breakdown of payments that make up the total sum paid out to you.
The credits section includes all payments collected from your customers and included in the payout.
The debits section will show any funds that were deducted from the total before processing. This could be the result of processing a refund on your behalf or recovering a negative balance if a customer were to chargeback a payment.
If you wish to export this information to view in a spreadsheet, simply click on the payout breakdown button and select export.
Payout statuses
| Payout status | Description |
|---|---|
|
Pending |
A payout will show as pending on the day off the payout, before it is paid out. Usually, this status will only show for a short amount of time (1-2 hours) on the payout day. |
|
Paid |
A payout will show as paid when it has been paid out to you successfully. |
|
Bounced* |
A payout will show as bounced when it has not been paid out successfully and has been sent back to us. |
*When a payout has bounced you will receive an email notification informing you of this.
If the issue was temporary, for example if your bank was having technical difficulties, you can simply retry the payout in the dashboard by following these steps:
-
Navigate to the payouts page and click on the bounced payout.
-
On the payouts page click the Retry button at the top of the page and the payout will be retried the next working day.
If your payout bank account details have changed, you will need to update your bank account details in your account by following the steps here.
Please note: We will require you to verify these new details by making a verification payment or uploading a bank statement, depending on the currency.