Xero has launched a new version of the GoCardless integration as of the 7th of April 2021.
If these guides do not reflect your experience please switch to the new support guide here
The mandate (Direct Debit authorisation) status of each customer is shown in the Mandate Status column on the Customers page of your GoCardless for Xero dashboard.
The statuses and their meanings are summarised in the following table.
| STATUS SYMBOL | DESCRIPTION |
|---|---|
| Blue tick | Active mandate |
| Red cross | Cancelled mandate |
| Dash | No mandate exists |
| Amber tick | Customer has active restricted mandate - they have chosen to approve each individual payment, so they will not be taken automatically. |