Skip to main content
Logo
Identify a payment Support GoCardless
Status pages
  • GoCardless status
  • IBP status
  1. Support Centre
  2. Getting started with GoCardless
  3. How GoCardless works

Understanding the payment process

GoCardless enables you to collect payments from customers both domestically and internationally, through a global network of connected bank debit systems.

At its core, bank debit is a pull-based payment mechanism, putting you in control of collecting payments from your clients, rather than relying on them to send you funds when payment is due.

 

What is bank debit?

Bank debit is the universal term we use to refer to the bank-to-bank payment method through which payments are processed within the GoCardless network.

Common regional terms include Direct Debit; Pre-Authorised Debit (or Pre-Auth); or in some cases, by the name of their operator, such as ACH in the US. [Click here to read more].

 

The GoCardless payment process has been designed with simplicity in mind, whilst still ensuring you have the flexibility you need to get paid on time, every time.

The end-to-end process can be broken down into three simple steps :

  1. Invite your customer to authorise you to collect funds from their account *

  2. Set up their payment(s)

  3. Receive and reconcile your collected funds

 

* A bank debit authorisation, stored on a payer’s bank account to allow the collection of funds by a specified party, is commonly referred to as a mandate. Other common terms include Direct Debit Instruction (DDI), pre-auth, or active direct debit.

 

Invite
Invite your customers to set up an authorisation

Authorise
Customer sets up a mandate, giving approval for payments to be collected

Create
A payment is set up to be collected from the customer

Notify 
An advance payment notification is sent to the customer 

Request
Payment is requested from the customers bank

Received
The funds are received into GoCardless ring-fenced client monies account

Updated 
The payment status is updated to confirmed or failed

Paid out
The collected funds are paid out to you 

Reconcile
The funds arrive in your bank account, ready to reconcile.

Was this article helpful?
  • Promoted articles

    • Credit card payments
    • Bulk importing payments
    • Overview of payment statuses
    • Refund a payment
  • Recently Added Articles

  • Top Articles

API Documentation

Our detailed docs have everything you need to know about using our Payments and Bank account data APIs

View documentation

Need help identifying a payment?

Seen ‘GoCardless Ltd’ on your bank statement? Use our secure tool below to find out more.

Payment Lookup

Need support?

Contact

Our support team are available 24/7 to answer any questions you may have.

Quick links

Knowledge base
Visit GoCardless.com

About GoCardless

Legal
Privacy
Security
Blog

Support

Contact support
Complaints
Contact sales

Seen ‘GoCardless Ltd’ on your bank statement?

Identify a payment

GoCardless Ltd, 55 Collins Street, Melbourne VIC 3000, Australia


GoCardless Ltd (company registration number 07495895) is registered as a foreign company in Australia, ABN 17 606 261 74, and holds an Australian Financial Services licence (AFSL), number 478976.





English (AU) Deutsch English (CA) English (GB) English (NZ) English (US) Español Français
Search help articles
https://gocardless.com/en-au/partner-with-us/
/hc/theming_assets/01K6CWEX65HDS7SN48AB4BJ0FJ
Partner with us
Partner with us to shape the future of payments.
custom
https://gocardless.com/en-au/stories/
/hc/theming_assets/01K6CWEXFM1KVSFD87E8NNH1HK
Customer Stories
GoCardless helps thousands of businesses with their payments everyday.
custom
https://payersupport.gocardless.com/hc
/hc/theming_assets/01K6CWEXSCTABZBKYYHZK1HCVV
Paying a merchant via GoCardless
Our Payer Support provides resources on paying through GoCardless.
Payment timings, Verification, Xero, 2fa