1. Support Centre
  2. Submit a request

Submit a request

To get help faster, please check this important information about contacting Support.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please enter your company name as it appears on your GoCardless Account.

Please share as much detail as possible - this will allow our agents to better prepare for a call, to ensure a swift resolution.

Please ensure you add your dialling code too (e.g. UK = 0044, FR = 0033, etc.)

The more time slots you are able to offer, the more likely we will be able to assist you in a timely manner.

Please let us know if you prefer us to contact you via email or by phone.

Whilst we cannot guarantee a callback is made, we will endeavour to respond to your query within 1 business day. You may get a response via phone or email, depending on the circumstances. Please note that callbacks are up-to-10 minute slots with one of our agents. Please note that in the event of a call, it will be recorded. If your query is about the GoCardless API, it's best to email us via api@gocardless.com. If your query is Partner-related, please email us at partnershipsupport@gocardless.com.

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