The following payment timings presume that all required actions are completed before 4pm BST. If the customer's authorisation or the payment creation is completed after 4pm BST, there would be an additional day in the process.
If a payment is created on a weekend or bank holiday, the process will begin on the next available working day.
Please note: A SEPA mandate is only set up when the first payment is due to be processed. It is not set up in advance.
For all payment collections, whether customer has an active mandate or not:
|0||Payment created. Notification email sent to customer|
|1||Payment submitted to the banking system for processing at 4pm|
|2||Payment processed by bank|
|3||Customer charge date|
|4||Payment status confirmed|
|5||Funds paid out to merchant by GoCardless|
|6*||Merchant receives funds|
*If you are collecting payments internationally with currency conversion using Borderless Payments, please allow an extra 2-4 working days to receive your payout.