The number of outstanding verification checks on your account will depend on:
- The legal entity you signed up as.
- How many we could verify automatically by cross-referencing the information entered into your dashboard against official records.
At the top of your screen you'll find a yellow banner with a message and link in red. The message in this banner will depend on what check(s) still require completion.
Click the link in red to see the outstanding verifications
Understanding verification checks
Confirm your address
We will ask for confirmation of your address if the address you entered during the account setup process doesn't match the result received from our automated check. This is most commonly due to a business address being entered in the Company details section rather than the director/business owner's home address.
Examples of documents you can upload for residential address verification are:
- Utility bill
- Council tax bill
- Valid driving licence (providing it hasn't been used for identity verification)
Confirm your identity
We will ask for confirmation of your identity if the details you've entered don't match our automated check. One reason for this could be that the date of birth you've entered doesn't match the result we received from the automated check. We may also ask for this if the details entered don't match the details of the company director/business owner.
To complete this check we require one of the following:
- Valid passport
- Valid driving licence (providing it hasn't been used for address verification)
Verify your bank account
This check is compulsory for all merchants signing up to GoCardless. We cannot payout any collected funds until this check has been completed.
To complete this check, transfer a £0.01/€0.01 payment to our verification account, including your verification ID as reference. The details of where to transfer this payment is in the corresponding verification box.
NOTE: Your payout bank account MUST be registered in the name of the same legal entity you are collecting payments on behalf of.
Now that you've completed your account setup process, let's learn how to add your first customer!