We charge 1% capped at £2/€2, with a 20p/20c minimum.
Transaction fees are deducted at source from each individual payment successfully collected on your behalf. For example, a charge of £100 will incur a £1 transaction fee. We'll deduct this upon collecting the payment and payout £99 to you two working days later.
App fees are sometimes charged by partner integrations for use of their platform. They are in addition to our transaction fees and are most commonly a percentage of the payment amount being charged.
If you are being charged app fees, these will show as a separate transaction line against collected payments and payouts in your dashboard.
There is a default transaction limit of £5,000/€5,000 for any payment collected through GoCardless. Being a pull-based payment method, Direct Debit is best suited to smaller recurring payments, and so for payments larger than this we generally recommend using a push-based payment method such as a direct bank transfer.
In certain circumstances we may be able to increase the transaction limit on an account, however we review this on a case by case basis and would expect to see a positive payment history on your account with at least 75 successful payments to consider a raise.
If you would like to request a limit raise, please raise a ticket.
Payments created in GoCardless are the full amount being charged to the customer. We do not add VAT on top of this. As such, if you do need to charge your customers VAT, you will need to incorporate this into the amount you create your payments for.
As payment processing is VAT exempt, we currently don't supply invoices. You can read more about this on the Government website here. Since we deduct fees at source, no funds are owed to invoice for.
You can get a breakdown of the fees you've paid by exporting your payout breakdown as a csv file from within your dashboard.