When a customer enters their payment details through GoCardless’ hosted payment pages, they have an option to indicate that more than one person is required to authorise the Direct Debit mandate.
If this is the case, then they will be redirected to the redirect URL and sent an email with a link to a form that they can then print, sign and upload. If the customer ticked this option by mistake, they’ll also be able to follow the link and skip the dual signature process.
Once the form has been uploaded or the process skipped, a customer_approval_granted or customer_approval_skipped webhook will be sent e.g.
Alternatively you can check the status of a mandate by querying the mandates endpoint.
Upon receipt of this webhook, the mandate will then be submitted to the customer’s bank and will follow the usual mandate setup flow.