In order to receive the payments that you collect from your customers, you will need to connect and verify your payout bank account.
This account will need to be held in the name of the entity that we are serving - e.g. if you sign up as a limited company, your bank account must be held in that company’s name.
Click here or log into your dashboard and select Settings > Company Info > Edit Account Details > Connect your bank account.
You will then see the above screen - simply enter your sort code and account number and select Submit bank details.
If your account has an IBAN instead of an account number and sort code, select the Enter IBAN option to proceed.
We would be happy to look into updating your account accordingly to allow you to do so. Please see this article for further information about setting this up.
If the new bank account is held by a different organisation e.g. there has been a sale of the business to a new legal entity, please see this article for how to update this on GoCardless.
If your new bank account is held by the same legal entity, in your account settings select Step 5 - Connect Bank Account and click Update.
This will allow you to enter your new account details and complete the verification of your new bank account.
If you have any difficulties, please let us know at firstname.lastname@example.org
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