For customers who bank with Natwest, HSBC, and possibly one or two other high street banks, it will only say “GoCardless Ltd” or “GoCardless.com” on your bank statement. The reason for this is that these banks choose to ignore the full references we provide them and simply put our company name as we are processing the payment through our Direct Debit Service User Number (SUN).
For customers whose accounts are with other banks, a reference will appear on your bank statements in the following format.
"MERCHANTNAME" refers to what the merchant you’re paying through GoCardless has entered for this with their account with us.
The "xxxxxxx" represents a five or seven character reference that relates specifically to your Direct Debit mandate with the merchant we’ve collected that payment on behalf of. This helps us locate the associated customer account in our system if additional information about a payment or corresponding customer account is requested.