Merchants on our Standard package
For customers who bank with Natwest, HSBC, or Nationwide, it will only say “GoCardless Ltd” or “GoCardless.com” on their bank statement. The reason for this is that these three banks choose to ignore the full references we provide them and simply put our company name as we are processing the payment through our Service User Number (SUN).
For customers whose accounts are with other banks, a reference will appear on their bank statements in the following format.
"YOURMERCHANTNAME" refers to what you have entered for this and can be viewed or amended within the 'Name on Bank Statement' section of your Company Info dashboard settings. This can contain up to 12 characters.
The "xxxxx" is a five character reference that relates specifically to that customer's mandate. This helps us locate customer accounts if they contact us asking for additional information about a payment or their account in general.
Merchants on our Plus or Pro package
For Bacs payments, your customers will see your business name on their bank statements rather than "GoCardless Ltd", according to what you selected to have registered against your Direct Debit Service User Number (SUN) when joining our pro service.
Depending on the customer's bank (as above), their statement may also show their mandate reference and any payment reference that you add to their payments. For more information on payment references, please see this article.
For SEPA payments, your customers will see a reference on their bank statement as follows:
GC re [YOURMERCHANTNAME]-xxxxxxx
'YOURMERCHANTNAME' is what you selected to have registered against your SEPA Creditor ID.
NOTE: The mandate reference afterward may not always be included with SEPA payments; this depends on the bank.