Payments can fail for a number of reasons, the most common one being that the customer did not have the funds available. If a payment fails GoCardless will notify you via email. The invoice will appear in the Pending section of your invoices tab and be marked as unpaid in Xero.
Retrying a failed payment
We will not automatically retry a payment.
Instead, you have the option to login to your GoCardless for Xero account and manually request the payment again. This can be actioned from the Invoices page.
Any failed payments will show under the Pending section and can be retried by clicking the Collect Now button.
If this option does not appear here, check that the customer has an active mandate in place. It is possible the customer has cancelled their mandate and you will need to ask them to complete a new authorisation form before any further payments can be collected from them.