As you may have heard, GoCardless have purchased the GoCardless for Xero integration from its creator, Directli. Below are some frequently asked questions about this change.
If you have any questions that aren't covered here, please email us at firstname.lastname@example.org.
- What's changing?
- Why did you do this?
- Do I need to do anything?
- Where do I go for support?
- Will any functionality be changing?
- Will my customers notice any difference?
- What is happening on 6th February 2019?
- What about automatic processes that are scheduled in that time?
Right now, nothing is changing apart from who owns the GoCardless for Xero integration. GoCardless has purchased the integration from its creator, Directli. In the future, we hope this will enable us to make technical changes which will streamline the connection between Xero and GoCardless. We look forward to sharing more soon!
We believe that by bringing this integration in house we will be able to improve the experience that we can provide to you when using GoCardless and Xero together.
You do not need to take any action based on this change. Your existing set up will continue to work as it currently does and you will still be able to log in to your GoCardless for Xero account.
You may notice that the URL for the GoCardless for Xero dashboard changes from manage.directli.co.uk to xero.gocardless.com. You will be automatically redirected to the new URL so you can still access the dashboard through the old URL.
At the moment, Directli are continuing to support the GoCardless for Xero integration. For any questions on how the integration works or queries about your GoCardless for Xero account, you should continue to contact them on 0330 122 0140 or email@example.com. For any GoCardless related queries, please feel free to contact us on 020 7183 8674 or firstname.lastname@example.org.
We are planning to transition support for the GoCardless for Xero integration into the GoCardless support structure. We do not have a set timeframe for this yet as we're working hard to ensure this is a smooth transition. We will ensure to update all users of any changes in the support we provide to you. We're committed to making sure that this is a smooth transition so you will not be left without a support service!
At present, all functionality of the integration will remain the same. Your GoCardless for Xero account will remain active and will continue to be the way in which you can link your GoCardless and Xero accounts. We will be making improvements in the near future, however we'll update you on any functionality changes.
No, the customer experience will remain the same. Customer's will still set up their mandates in the same way and receive the same notifications from GoCardless as they always have.
On 6th February 2019 from 6pm GMT (7th February, 5am AEDT, 7am NZDT) the GoCardless for Xero dashboard will be down so that we can perform some essential maintenance on the platform, to bring it into GoCardless' infrastructure. We expect this period of downtime to last no longer than 3 hours, however we will inform you if it is going to take any longer.
After the downtime, you may notice small branding changes to the GoCardless for Xero dashboard, however functionality will remain the same.
Any automatic processes that are due to occur during the period of downtime will be queued and then will be actioned once the platform is back up. Any scheduled payments will be collected as normal.