We are aware that you may have received an automated notification in the past few hours that says your payments and mandates with GoCardless have been cancelled. This was sent to you in error due to an issue with an internal system.
We want to sincerely apologise for the confusion that this may have caused. Please rest assured that your payments and mandates have not been cancelled, unless you had intentionally requested them.
Your payers did not receive this notification, so they will be unaware of the issue and there is no need for you to contact them.
We appreciate your patience and understanding, the issue is now resolved and there is no further action you need to take.