Salesforce may occasionally retrieve mandates from GoCardless which do not have a relationship to an account object in Salesforce. This can occur if importing mandates from other systems, or using the GoCardless Portal directly.
Any mandates of this type can be matched with the corresponding Salesforce Account object by going to the Mandate Matching tab within Salesforce.
This page shows a list of all mandates retrieved which do not have an account object. To allocate an account object, for each mandate, select the appropriate Account from the Account name field and click ‘Match’.