Submit a request – Support Centre

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

I acknowledge that this form is designed only for businesses collecting funds through GoCardless.

If you're paying to an organisation, that collects funds through GoCardless, please refrain from using above form. Instead, please follow the guidance available on our Payer Support Page. https://payersupport.gocardless.com/

What do you need help with? -

Please tell us how we can assist you with accessing your account.

What are the last two digits of the bank account number we currently pay out to?

What is the date of the last payout we made to you?

The amount of the last payout we made to you

After the form is completed and submitted, you will receive an auto-reply from GoCardless confirming that we received your request. Please note that you need to reply to that email in order to verify your identify.

Please note, we cannot disable MFA on your account if you don't respond to our auto-reply email.

Email address associated with your GoCardless account.

If you do not know the email address associated with your GoCardless account, please add the name of the Company/GoCardless account instead.

The full name of the new account administrator and the email address you would like to use.

A colour copy of ID (e.g. driving licence or passport) for the new account administrator. Scroll down to attach the document.

We need this document to verify the identity of the new administrator. Note that we cannot proceed further without this document. Please scroll down and add the document.

A colour copy of ID for an existing director/trustee

We need this document to verify the identity of the new administrator. Note that we cannot proceed further without this document. Please scroll down and add the document.

A bank statement issued within the last three months for the bank account receiving the funds

We need this document to verify the identity of the new administrator. Note that we cannot proceed further without this document. Please scroll down and add the document.

Attachments(optional)

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