Submit a request – Support Centre

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Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please name the GoCardless Sales Representative you have been in contact with (only if applicable)

Please enter "Not Applicable" if you have not been in contact with our Sales Team

What is your full company name?

Can you please confirm the entity number that will be contracted with GoCardless?

For example, for the UK this will be the Companies House registrar entity number

What exactly do transactions through GoCardless relate to?

Please provide your website URL

How much do you expect to transact in the next 12 months through GoCardless (in value terms)?

For example, you expect to process £200,000 through GoCardless in the next 12 months in total please only insert: 200000

HROB - 3x check(optional)

Can you please provide your business plan, including your forecasts for Profit & loss and Balance sheet.

Please can you attach this to the form. This is required to understand further the future projections of the business

Can you please describe the rationale why the company expects to grow more than 3x from year 1 to year 3 based on GoCardless expected transactions?

This is to understand the growth plans of the business further

Can you please attach the evidence of your recent funding?

This is required to validate the projections of the business against funding provided

HROB - ACR (optional)

Please state the annual committed revenue for each year of the GoCardless contract

For example, YR1 £18k, YR2 £20k, YR3 £25k

What is the GoCardless contractual term?

Please state the term or expected term of your GoCardless contract

HROB - Limit raise(optional)

What is the maximum amount you anticipate collecting from the customer(s) in a month?

HROB - Refunds(optional)

How much on average per month do you expect to process in refunds through GC?

What is the expected average refund value through GoCardless?

What is the value of chargebacks as a % of the total value of payments collected on average per month? -

Please select the % of chargebacks in value terms

What is the value of payment failures as a % of the annual value of payments? -

Please select the % of failures in value terms

What is the average transaction value of your payments?

Do you take steps to verify that the customer claiming the prize is the same individual that holds the winning entry? -

If yes, please provide a description of this verification process and provide a copy of your Customer Claims Policy

If no, please provide a description of any other controls that you have in place and provide a copy of your Customer Claims process

Attachments(optional)

Add file or drop files here

GoCardless Questionnaire