Submit a request – Support Centre

Log a ticket New Scheme Request

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Name of your organisation

This should match the name on your GoCardless account.

Select the new scheme you wish to add -

The scheme you choose should reflect where your customers are based.

Select a package for this scheme -

To view the range of benefits available with each package, please click here.

Select where your payout bank account for this scheme will be based -

This is the bank account GoCardless will send your funds to. Please ensure you select the country where this bank account is located.

Are you able to support your customers in their native language? -

We require merchants to be able to support their customers in the language native to where the scheme is based as GoCardless may not have the facility to do so on your behalf.

After you click submit, our team will review your request and enable this new scheme on your account. We will confirm via email once this has been completed, usually within one business day.

New Scheme Request

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