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Log a ticket GoCardless Merchant Limit Raise Request and Refunds

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please name the GoCardless Sales Representative you have been in contact with (only if applicable)

Please enter "Not Applicable" if you have not been in contact with our Sales Team

What is your full company name?

Please enter your company name as it appears on your GoCardless Account

Can you please confirm the entity number that will be contracted with GoCardless?

For example, for the UK this will be the Companies House registrar entity number

How much do you expect to transact in the next 12 months through GoCardless (in value terms)?

For example, you expect to process £200,000 through GoCardless in the next 12 months in total please only insert: 200000

Please state what % of GoCardless payments are collected in advance of providing the product/service to customers?

Please state this as a number, not a % i.e if 60% please only insert '60'

For the percentage of transactions through GoCardless collected in advance of providing the product/service, please state how far in advance on average this is collected?

*Please insert this as a number only* for example if it is 40 days, please only insert: 40. If there is a further fulfilment split, i.e. 20% is 30 days and 40% is 365 days, then please insert the weighted days ( (20%*30) + (40%*365)). In this example the output would be: 152.

What exactly do transactions through GoCardless relate to?

Is your business B2B or B2C? -

Do you invoice your customers in arrears or credit? -

When charging your customers through GoCardless, do they pay after (arrears) delivery of service/product or before (credit)? There is also an option for combination billing.

Please state what your average transaction value is through GoCardless

This can be the current average transaction value or the expected if you do not have any historic transactions through your GoCardless account yet

Please provide a brief description of the services you're providing your customer, and why these invoice amounts are higher than your typical payments.

What is the maximum amount you anticipate collecting from the customer(s) in a month?

Scheme -

How often will you need to collect this larger value? -

Do you require this as a one-off or permanent increase? -

How much on average per month do you expect to process in refunds through GC?

What is the expected average refund value through GoCardless?

Your GC reference number(optional)

If you are in contact with the GoCardless sales team please ask them for a GC reference number. It could be called Opportunity ID or Account ID.

Attachments(optional)

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GoCardless Merchant Limit Raise Request and Refunds

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