Submit a request – Support Centre

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please name the GoCardless Sales Representative you have been in contact with (only if applicable)

Please enter "Not Applicable" if you have not been in contact with our Sales Team

What is your full company name?

Can you please confirm the entity number that will be contracted with GoCardless?

For example, for the UK this will be the Companies House registrar entity number

What exactly do transactions through GoCardless relate to?

Please provide your website URL

How much do you expect to transact in the next 12 months through GoCardless (in value terms)?

For example, you expect to process £200,000 through GoCardless in the next 12 months in total please only insert: 200000

What is the average transaction value of your payments?

What is the largest transaction value you would like to collect through GoCardless?

Do you take steps to verify that the customer claiming the prize is the same individual that holds the winning entry? -

If yes, please provide a description of this verification process and provide a copy of your Customer Claims Policy

If no, please provide a description of any other controls that you have in place and provide a copy of your Customer Claims process

Do you expect to process refunds through GoCardless?

How much (in value terms) on average per month do you expect to process in refunds through GoCardless?

e.g. 500 (£/$/€) per month in refunds

What is the average refund value expected through GoCardless?

What is the largest refund % (in value terms) expected in a month?

Why do you need to process refunds via GoCardless?

Attachments(optional)

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Government Owned Lottery