Submit a request – Support Centre

Log a ticket Publicly Listed Regulated Gambling

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please name the GoCardless Sales Representative you have been in contact with (only if applicable)

Please enter "Not Applicable" if you have not been in contact with our Sales Team

What is your full company name?

Can you please confirm the entity number that will be contracted with GoCardless?

For example, for the UK this will be the Companies House registrar entity number

What exactly do transactions through GoCardless relate to?

Please provide your website URL

How much do you expect to transact in the next 12 months through GoCardless (in value terms)?

For example, you expect to process £200,000 through GoCardless in the next 12 months in total please only insert: 200000

What is the average transaction value of your payments?

What is the largest transaction value you would like to collect through GoCardless?

Do you expect to process refunds through GoCardless?

How much (in value terms) on average per month do you expect to process in refunds through GoCardless?

e.g. 500 (£/$/€) per month in refunds

What is the largest refund % (in value terms) expected in a month?

Why do you need to process refunds via GoCardless?

Do you provide B2B Gambling Operator Service or offer Correspondent Gambling Products? -

If Yes, please describe the controls you have in place to ensure a) visibility over the flow of customer funds and b) where visibility is limited, the procedures you have to mitigate the associated risks?

If you have a policy document that outlines these controls, please attach below

Please provide an overview of where your customers are based(optional)

e.g. UK and US, ANZ only etc

Please confirm (if applicable) what percentage of your customer portfolio are non resident?(optional)

e.g. 50%

Do you provide services to customers based in countries that you deem to be high risk?

If yes, please detail which high risk countries you serve. If no, please enter N/A

Please outline the controls that you have in place to prevent customers signing up from countries that are outside of risk appetite

If you have a policy document that outlines this process, please attach a copy to this form

Please provide a copy of your 'Know Your Customer' or 'Customer Due Diligence' policy that outlines your approach to verifying the identity of customers before allowing them access to your services

Please tick the box when attached.

Please provide a copy of your AML policy

Please check the box once attached to the email

If not outlined in the above policy, please describe the controls that you have to a) prevent multiple sign ups from a single customer and b) prevent sign ups from VPN users?(optional)

Please outline your approach to PEP and Sanction screening your customers, including frequency, providers used and methods in place to freeze or block accounts belonging to sanctioned individuals / businesses?

If you have a policy document that outlines this process, please attach a copy

Please detail the controls that are in place to establish that deposits and withdrawals are made from/to an account held by the customer and not a third party?

Do you have controls in place to prevent depositing/withdrawing funds from/to multiple different accounts?

Please provide a description if so

Please outline the steps that you take to verify a) Source of Funds and b) Source of Wealth.

If you have a policy document that outlines this process, please attach a copy

Attachments(optional)

Add file or drop files here

Publicly Listed Regulated Gambling

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