Submit a request – Support Centre

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Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please name the GoCardless Sales Representative you have been in contact with (only if applicable)

Please enter "Not Applicable" if you have not been in contact with our Sales Team

What is your full company name?

Can you please confirm the entity number that will be contracted with GoCardless?

For example, for the UK this will be the Companies House registrar entity number

What exactly do transactions through GoCardless relate to?

Please provide your website URL

How much do you expect to transact in the next 12 months through GoCardless (in value terms)?

For example, you expect to process £200,000 through GoCardless in the next 12 months in total please only insert: 200000

What is the average transaction value of your payments?

What is the GoCardless contractual term?

Please state the term or expected term of your GoCardless contract

Please state the annual committed revenue for each year of the GoCardless contract

For example, YR1 £18k, YR2 £20k, YR3 £25k

Please outline the steps taken to identify customers upon sign up to your platform / product(optional)

Please provide a detailed description of your process and any providers used for ID&V purposes

Do you screen customers for sanctions exposure at sign up or periodically thereafter?

If so, please confirm the provider that you use for screening purposes and the frequency at which screening takes place. If not, please enter N/A

Please detail the process that you have in place to freeze or restrict a customer account at a) new customer onboarding or b) during the customer lifetime?

Do you have any measures in place to help mitigate the risk of in-game assets being traded on secondary marketplaces?

Please provide further detail if so

Please provide a copy of your Transaction Monitoring policy

Please tick the box once you have attached a copy to this email

Attachments(optional)

Add file or drop files here

Online Gaming

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