Cancelling a subscription template
You can cancel a subscription template so that no further payments against the subscription template are collected from every customer assigned to it.
Please note: If you are cancelling a subscription template within three working days of the next charge date, these upcoming payments will not cancel automatically and would need to be cancelled separately.
How to cancel a subscription template
Cancelling a subscription template will cancel the subscriptions for all customers assigned to it. To cancel a subscription template please follow these steps:
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Navigate to the subscription template page via the payments tab in your dashboard and click on the subscription template you wish to cancel.
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Next, click on the three dots in the top right of the page and click cancel subscription
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Confirm that you wish to cancel the subscription template in the confirmation box by clicking the cancel subscription template button.
If you’re looking to remove an individual customer from a subscription please refer to the Remove a customer from a subscription template article.