Refunds
Refunds are reconciled against the payout the funds are balanced out against and can be viewed in the Debits section of that day’s payout breakdown in your dashboard.
You do not need to perform any manual processes within your GoCardless account to reconcile a refund. However, if you are using a third-party accounting system alongside GoCardless, you may need to create a manual entry within their system to account for the refund.
For more information on how to refund a payment, please see Refunding payments.
Bounced refunds
In some cases, a customer’s refund may not be successful, for example, due to a closed bank account. The refund will be returned to GoCardless and once received, these funds are returned to your account balance.
To check the status of the refund you will need to follow these steps:
-
Locate the customer on your dashboard
-
Next, scroll down and click on the payment you refunded
-
On the payment history, you will now be able to click on the Refund ID (beginning with RF000) to open the Refund page.
Once you’re on the Refund page, you can see an activity log that shows you when the refund was created, when it was paid to the customer when it failed, and finally when the amount was credited back to you in your payout. You will also be provided with a Payout ID, in which the funds were credited back to you.