Hosted notifications
The hosted payment notifications are sent to payers about their Direct Debit.
For more information on the notifications we send please refer to the Notifications section.
Please note: This information is applicable to businesses using the GoCardless hosted payment notifications. If you are using your own approved custom versions of these, the contents of this article will not apply. You may however, use these as a guide when creating your own.
The GoCardless hosted notifications
The GoCardless hosted notifications will feature your company logo, if this has been added via your account branding settings.
Payers are required to be given advance notice of all payments due to be collected from their account, or prior to the start of any recurring payment subscriptions.
Other notifications
In addition to advance payment collection notices, payers will also be notified when:
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Their payment is unsuccessful;
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Their payment is cancelled;
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Their subscription is cancelled, completed/expired or changed
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The status of their bank debit mandate changes e.g being cancelled