Skip to main content
Logo
Identify a payment Support GoCardless
Status pages
  • GoCardless status
  • IBP status
  1. Support Centre
  2. Verification
  3. Provide supporting documents

Canada - Supporting documents

The photo/document must:

  • Be clearly legible in its entirety - take care to avoid glare from camera flashes or cutting off part of the document

  • Be currently valid i.e. in date (not expired)

  • Be in full colour - we cannot accept black & white documents 

  • Show the full document (i.e. not cropped)

  • In the name of the business entity (where applicable)

Please note: If it's a photocopy or a scan of the photo/document then it needs to be certified.

Overview of documentation we may request for manual verification purposes:

Verification Type Document Type Requirements

Identity

  • Passport

  • Driving licence

The document will need to display your full name, date of birth and document expiry date.

Address

  • Utility Bill

  • Government correspondence

  • Bank or Financial Statement

  • Vehicle Registration document 

The document will need to display your full name, residential/home address and a date of issue within the past 6 months. 

This document should be issued by a credit agency (e.g a bank or utilities provider) or a government authority.

Bank account

  • Bank statement

  • Screenshot of online banking

  • Bank account opening letter

  • Official letter of proof from your bank (confirming the account holder name and account details)

This document will need to display the account name, branch number, account number and will need to have been issued within the last 6 months.

Director

  • Articles of incorporation

  • Filing from your provincial or federal registry, such as an annual report 

  • Certified list of directors 

This document must list all of your company’s directors or partners and include your company name and have a date of issue. 

Company check 

  • Certificate of incorporation

  • Articles of incorporation 

  • Filing from your provincial or federal registry, such as an annual report 

This document must be issued by a provincial or federal registry and confirm your company’s existence. It must have a date of issue and confirm your company’s name. 

Partnership check 

  • Partnership agreement

  • Filing from your provincial or federal registry, such as a statement of registration 

This document must confirm the existence of your partnership and list the current partners. 

Was this article helpful?
  • Promoted articles

    • Credit card payments
    • Bulk importing payments
    • Overview of payment statuses
    • Refund a payment
  • Recently Added Articles

  • Top Articles

API Documentation

Our detailed docs have everything you need to know about using our Payments and Bank account data APIs

View documentation

Need help identifying a payment?

Seen ‘GoCardless Ltd’ on your bank statement? Use our secure tool below to find out more.

Payment Lookup

Need support?

Contact Support

Our support team are available 24/7 to answer any questions you may have.

Quick links

Knowledge base
Visit GoCardless.com

About GoCardless

Legal
Privacy
Security
Blog

Support

Contact support
Complaints
Contact sales

Seen ‘GoCardless Ltd’ on your bank statement?

Identify a payment

GoCardless Ltd, 55 Collins Street, Melbourne VIC 3000, Australia


GoCardless Ltd (company registration number 07495895) is registered as a foreign company in Australia, ABN 17 606 261 74, and holds an Australian Financial Services licence (AFSL), number 478976.





English (NZ) Deutsch English (AU) English (CA) English (GB) English (US) Español Français
Search help articles
https://gocardless.com/en-nz/partner-with-us/
/hc/theming_assets/01K6CWEX65HDS7SN48AB4BJ0FJ
Partner with us
Partner with us to shape the future of payments.
custom
https://gocardless.com/en-nz/stories/
/hc/theming_assets/01K6CWEXFM1KVSFD87E8NNH1HK
Customer Stories
GoCardless helps thousands of businesses with their payments everyday.
custom
https://payersupport.gocardless.com/hc
/hc/theming_assets/01K6CWEXSCTABZBKYYHZK1HCVV
Paying a merchant via GoCardless
Our Payer Support provides resources on paying through GoCardless.
Payment timings, Verification, Xero, 2fa