The following payment timings are dependent on the below 2 actions being completed by 4pm UK time on any business day. If either is completed after this time, there will be an additional day in the process.
- The payer has given authorisation to set up a mandate
- GoCardless has received an instruction to create a payment
Please note:
- A mandate is only set up when the first payment is due to be processed. It is not set up in advance.
- If a payment is created on a weekend or public holiday, the process will begin on the next business day
CORE
For all payment collections, whether customer has an active mandate or not:
| (WORKING) DAY | EVENT |
|---|---|
| 0 | Payment created, and notification email sent to customer |
| 1 | 4pm - payment submitted to the banking system for processing |
| 2 | Payment processed by bank |
| 3 | Customer charge date |
| 4 | Payment status confirmed |
| 5 | Funds paid out to merchant by GoCardless |
| 6* | Merchant receives funds |
*If you are collecting payments internationally with FX, please allow an extra 2-4 working days to receive your payout.