Limited companies FAQs

1. Why do you need director date of birth and home address?
2. What are Ultimate Beneficial Owners?
3. Who are my Ultimate Beneficial Owners?
4. Why do you need the names and dates of birth of company officials and majority shareholders?
5. My UK company number is not being accepted?
6. Why do you ask for the home address of a Company Director rather than the business address?
7. My limited company does not have a bank account?
8. What do I need to do if my company details have changed?
9. What do I need to do if my company is in liquidation or dissolving or undergoing insolvency?

Why do you need director date of birth and home address?

As part of the verification process we need to verify the identity of a named company director. We attempt to do this electronically first, by collecting the director's full name, date of birth and residential/home address.

What are Ultimate Beneficial Owners?

Ultimate Beneficial Owners are a type of majority shareholder (anyone with a controlling stake of 25% or more in your company, or a company that owns your company). We must collect the names and dates of birth of all of your Ultimate Beneficial Owners.

Who are my Ultimate Beneficial Owners?

For a full guide on whose details you should submit as Ultimate Beneficial Owners, click here.

Why do you need the names and dates of birth of company officials and majority shareholders?

In line with financial regulations, we must collect the names and dates of birth of all company officials, and all Ultimate Beneficial Owners. We need to collect these before we can start processing payments on your behalf.

My UK company number is not being accepted?

There are a few possible reasons for this, try troubleshooting from the suggestions below:

• Scottish companies: You will need to enter SC at the beginning of the company registration number. 
• Companies on the Mutuals Register (Community Benefit Societies, Industrial and Provident Societies, Community Interest Companies etc.): If your company number begins or ends with R, RS, IP (amongst others) and you are registered on the Mutuals Register, then you will need to sign up as a registered charity and enter your company number in the Charity number field.
  
  This is because these types of organisation don’t file annual returns and accounts with Companies House, so we won’t get the information we require back from Companies House using the company number.
  
  Please enter the names of all company directors under the trustee details on the company verification form.
• Check that you’ve selected the correct country your company is registered in: the registry office we check these details against is dependent on the country and/or region your company is registered in.
• Missing digits in the number entered. Most UK company numbers are 8 characters long, usually beginning ‘0’ or ‘1’. Older companies may have shorter numbers - if this is the case enter 0s at the beginning of the company number until it is 8 characters in length (UK limited companies only).
• It’s not a valid company number: we can only accept company numbers as issued by Companies House. We cannot accept VAT or other HMRC issued numbers or similar.

If you believe the company number to be correct and it’s still not being accepted, please reach out to us via this form with the following and we can look into it further for you:

• The company number you’re entering

• The registered company name and where your company is registered

• Screenshot of the company verification form (with the details you’re trying to submit entered)

• Any error message you receive when trying to submit these details

Why do you ask for the home address of a Company Director rather than the business address?

As part of the verification process we are required to verify the identity of a named director of the company. Part of this verification process involves collecting their home/residential address.

If you enter the business address instead, the identity check will not pass automatically and we'll reach out asking that you update the address to the director's home/residential address.

My limited company does not have a bank account?

Unfortunately this isn't possible - we must pay out to the same legal entity we are collecting payments on behalf of.

As such, if you are collecting payments on behalf of a limited company we must pay out to a bank account registered in the name of your limited company.

What do I need to do if my company details have changed?

If there has been a change of legal entity (e.g. a company sale or merger) then there are a few further details that we require before we can update the details. Please see this article for further information.

What do I need to do if my company is in liquidation or dissolving or undergoing insolvency?

If you're undergoing an Insolvency Event, please let us know as soon as possible. Unfortunately we're not able to process payments for companies with this type of status, so we'll need to suspend your account pending further updates about your company.

Insolvency Events include the following (but are not exclusively limited to):

• Dissolution

• Liquidation

• Voluntary Arrangement

• Active Proposal to Strike Off