Switching on intelligent retries
Please note: If you use a partner application with GoCardless, you should first check whether the partner you use supports intelligent retries. Our article here gives you the details.
Enabling and Configuring Success+
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In the Dashboard, navigate to Success+ from the side navigation
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Select Configure
- By default for each scheme, we set Success+ to retry 3 times within a 4-week period. With this configuration, we see an average recovery rate of 70%.
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Under each scheme required, you can choose to configure the retry period and retry attempts. In addition to this you can choose to switch the delay retries and failure filter options.
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Once finished, make sure you click on Update retries.. (if Success+ is already enabled) or on Enable retries.. (if Success+ is not yet enabled).
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A confirmation notification will confirm you have enabled Success+ for that scheme.
Setting the retry period
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Choose from the drop-down the time frame for Success+ to recover the failed payment in.
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To set a custom time frame for Success+ you can select the custom option in the drop-down under “Retry period”. Here you can choose the number of calendar days you wish to retry within, Success+ will then retry on business days within those calendar days. By setting a custom recovery window, the recovery rate and the number of retries will be affected.
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To set up delaying the process of recovering the failed payment, you can enable “delay retries”. Here you can choose the number of business days you would like to delay the retry window for.
Setting the retry attempts
Choose from the drop-down how many times Success+ will attempt to retake a failed payment. Depending on the retry period, you will be able to choose once, twice, or three times.
Failure Filter
You can also choose to enable a failure filter which will prevent retries if the likelihood of the payment failure is very high (90% or higher). You can find more information on this here.