Submit a request

Thank you for choosing to open an account directly with GoCardless. Our team will get in touch with you to support your account setup and with the migration of your existing active Direct Debit mandates and subscriptions currently held on the portal to your new GoCardless account. We will guide you through this process and let you know once it is complete. We expect to start migrating your account from 2nd February 2024. Until such time, please only use the Portal via the CooperVision eCommerce site.

Refunds are assessed on a case by case basis. Please note that we may not always be able to process a refund on your behalf - once you submit the request form, our team will review your request and get back to you.

As we communicated in our email early June, HMRC have instructed GoCardless to charge VAT from 14 April 2020 onwards.

You can use this form to declare your VAT status. If you are VAT registered and able to fully recover VAT on your costs, we will be taking note of your registration number. If any of the goods/services you sell are VAT exempt or if you fall under the VAT threshold, you can share proof of your VAT status with us and we will assess how GoCardless can help.

We will only be able to help if you activated your account or signed a contract before 1 June 2020.

If any of the goods or services you supply are VAT exempt - you will need to provide us with any of the following documentation which is relevant and available to you:

• - A copy of an invoice showing goods/services that you sell that are VAT exempt
• - Ruling letter from HMRC confirming exempt status (if available)
• - A copy of a partial exemption method agreed with HMRC (if available)
• - A partial exemption calculation done and input onto a VAT return (if available)
• - A Charity Commission registration number if a charity

If your business falls under the VAT threshold - you will need to provide us with:

• - A copy of your statutory accounts for the previous 12 months or latest available (if available)
• - A copy of an invoice showing that VAT has not been charged on the goods/ services that you sell (if available)

Make sure you have these documents ready to upload as you will lose what you have completed in the form if you refresh the page.

Please find the requirements for your selected scheme below:
Custom Payment Pages
Custom Notifications

- The bulk change request needs to come from the administrator user of the GoCardless account.
- If you have more than one GoCardless account, please complete this form separately for each account.

By submitting an application, the Merchant warrants that it declares the correct VAT status to GoCardless and provides accurate and up-to-date documents in support of its declaration, and acknowledges and agrees that:

(a) any mitigation offered by GoCardless is contingent on the Merchant being VAT exempt, partially exempt from VAT or under the VAT registration threshold; and

(b) the Merchant shall notify GoCardless within 14 days if its VAT status changes or immediately if its VAT status has been incorrectly declared