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How will I know when a customer’s payment fails?
We receive a report from the customer's bank the following working day after the charge date. This report tells us if a customer’s payment has failed. The status of the payment will update in your dashboard by 12pm. At this point, we will notify you of any failed payments via email.
You will also be able to view details of all actions and updated statuses relating to your customers and their mandates within the Events page of your dashboard.
Click here if you would like to learn more about payment statuses within your dashboard.