Close account To close your merchant account please raise a ticket with our support team requesting this. Related articles I’ve accidentally cancelled my Direct Debit and need to reinstate it. How do I do this? Adding Customers I have requested a password reset link but it has not arrived I've recently moved to GoCardless and already have my customers' details. Can I set up their Direct Debits on their behalf? There’s a payment on my bank statement that just says “GoCardless Ltd”. How do I find out what it’s for?