When using GoCardless, you have the option to set up customers on a restricted Direct Debit mandate.
Restricted mandates require customers to approve future payments and are a great way to provide extra reassurance to customers who may not be comfortable completing an authorisation where they’re not in full in control.
You’ll find the option to create a restricted mandate when you’re setting up a Paylink, via the advanced options when adding a customer via Email, or when inviting a customer to a plan.
You will be advised when a customer is required to approve a payment if applicable on the payment creation window.
You can also check this in the details section of an individual customer's mandate page. This can be found by clicking on the customer's bank account and then their mandate reference. If the mandate is restricted, the Payments require approval field will state "True".
Whenever you create a payment against a restricted mandate, the customer will be sent an email asking them to approve the payment. Until they do so, the payment will show as pending customer approval on your dashboard with a grey dot next to it.
It’s quick and easy for a customer to approve these payments - all they need to do is click a button contained within the email. Once they do so, the payment will be created and the status dot will change from grey to yellow.