The following payment timings presume that all required actions are completed before 4pm UK time. If the customer's authorisation or the payment creation is completed after this time, there would be an additional day in the process.
If a payment is created on a weekend or bank holiday, the process will begin on the next available working day.
|EVENT||CANADA TIMINGS (EDT)||UK TIMINGS (BST)|
|WORKING DAY||TIME||WORKING DAY||TIME|
|Payment creation deadline *||0||11am||0||4pm|
|Customer charge date||3||3pm||3||-|
|Payment status confirmed (successful / failed)||5||varies||5||varies|
|Payout received (Canada based bank)||6-7**||dependent on bank||6-7**||dependent on bank|
* Payments can be created in advance with the charge date specified. The time specified here is the cut off deadline when charging a customer as soon as possible. For one-off payments, this also marks the time when the customer is sent a notification email advising them of their payment.
**If you are collecting payments internationally with currency conversion using Borderless Payments, please allow an extra 2-4 working days to receive your payout.