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Whilst we cannot guarantee a callback is made, we will endeavour to respond to your query within 1 business day. You may get a response via phone or email, depending on the circumstances. Please note that callbacks are up-to-10 minute slots with one of our agents. Please note that in the event of a call, it will be recorded. If your query is about the GoCardless API, it's best to email us via api@gocardless.com. If your query is Partner-related, please email us at partnershipsupport@gocardless.com.