As part of the bulk change process to GoCardless, you'll need to use our bulk change import tool to upload details of your existing customers' mandates into the GoCardless dashboard.
There are 10 steps you'll need to follow.
Step 1. Make sure you're using one of Chrome, Firefox, or IE 9+ as your internet browser
Alternatively, type 'manage.gocardless.com/imports' into your address bar and hit Enter
Step 3. Click the Import button in the top right and select Migrate SEPA mandates (EUR)
Step 4. In the window that opens, click Download template for SEPA mandates (CSV)
Step 5. Convert the CSV spreadsheet into 'Text' format within Excel. To do this:
a). Click the arrow in the top left of the spreadsheet to select all cells
b). Right-click anywhere within the selected area and select Format Cells
c). Select Text from the options in the left column and hit OK
Step 6. Add your customers' data to the CSV template, making sure to add it correctly
NOTE: You will need to delete the example data row in the CSV before uploading the template. You can do this by selecting the full row, right-clicking, and selecting 'delete'.
Step 7. Upload the template via step 3 in the Migrate existing customer mandates window
Step 8. Tick the box to confirm that you have agreed the bulk change with your existing SEPA Direct Debit provider and have notified your customers of the change. Click Upload and review your import to proceed.
Step 9. Your CSV data will then run through a short validation process. If there are any errors, you will be advised as per the following notice.
You'll be shown details of the error(s) and where to find them below.
Once you have corrected the errors, save your CSV file and retry the upload.
Step 10. Your Account Executive will receive a notification advising that you have completed the upload process. After they've reviewed it, they'll contact you with next steps.
How to enter your customers' bulk change data
Ensure you complete the CSV template according to the requirements in the table below to avoid receiving errors.
Some fields in the example row in the CSV include "(required)" after the information entered into that cell. This is just for example purposes but is used to identify the field as mandatory when entering customer information.
Data fields and examples:
|I||amendment.original_creditor_name||Existing DD Provider|
|A, B, C||
Enter either customer given name+surname OR company name.
If your previous provider exported your customers' full names in a single cell per whole name, rather than splitting between given name and family name, you can use the text to columns function in Excel to separate.
|D||A valid email address is required for each customer so that they receive notifications from GoCardless about their payments. If you are planning to send your own notifications to your customers, please speak with your Account Executive.|
|E||The account holder name can differ from the individual or company name and so is a separate required field.|
|F||IBAN can be entered with or without spaces, our system accepts either format.|
|G||Customer's mandate reference|
|H||This is your Creditor ID (CID) through which your customers' payments are processed|
|I||The name of your existing Direct Debit provider e.g. Bank, Bureau, etc.|
|J||(Optional) - Use this field to add a custom reference for your customer if required. This will be assigned to your customer within your dashboard and is a searchable field.|
|K||This will determine the language of customer notifications.|
Entering local bank details (rather than IBAN)
If you need to enter your customers' bank details in local format rather than IBAN, you are able to do so. For more information, please see here.