Our Plus package offers the simplicity of our Standard package features, such as GoCardless managed online payments pages and customer notifications, but with two additional benefits:
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Your business name on your customers' bank statements (instead of GoCardless). (View reference comparison here).
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Improved branding customisations on our hosted payment pages and notifications
Pricing
The Plus package has a fixed monthly fee per scheme, with our Standard transaction fees charged on top.
The Plus package monthly fee will be collected from you via Direct Debit.
As with our Standard service, transaction fees are deducted at source upon collection of payments from your customers.
The Plus service runs on a rolling contract with a 30 day cancellation notice period.
You can find an overview of our Plus package fees in our reference section.
FAQ’s
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I am using GoCardless through a partner application. Can I upgrade to Plus?
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I am using GoCardless through my own API integration, can I use GoCardless Plus?
What are the benefits of upgrading?
GoCardless Plus ensures that when you collect payments from your customers, your name is at the forefront of their minds.
On the GoCardless Standard product, customers see ‘GoCardless Ltd’ on their bank statements, followed by a mandate reference that includes your merchant name. However, only some banks display the second part of the reference we provide, which can understandably cause confusion for customers.
GoCardless Plus enables you to have your own Service User Number (SUN) or Creditor Identifier (CID). This means that your customers will see your business name on their bank statements every time a payment is collected from their account on your behalf.
There are a number of benefits to this, including:
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Reduced customer and payment churn |
Your customers can clearly see who is collecting their payments and are therefore less likely to cancel their Direct Debit mandates. GoCardless merchants with their own SUN see 30% fewer cancelled mandates than those using a general SUN. |
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Reduced chargebacks |
Your customers will be able to recognise payments instantly, meaning they’re less likely to chargeback payments at their bank. |
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Professionalism |
Having your business name appear on your customers’ bank statements gives greater professionalism to your business and a greater sense of security to your customers. |
When will I be invoiced for the GoCardless Plus fees?
We’ll charge your monthly fee at the end of each month. This will start in the month *after* you’re upgraded to GoCardless Plus. For example, if you upgrade to GoCardless Plus on the 25th of December, your first charge will be at the end of January, for December's service. You will receive an invoice for the monthly GoCardless Plus fee, via email. The payment itself will be collected automatically via Direct Debit.
Can I still use my account while it is being upgraded?
Yes! We will notify you when GoCardless Plus has been set up on your account, but in the meantime, you can continue to use GoCardless Standard to invite your customers to set up Direct Debit mandates and collect payments. There won’t be any disruption to your payments and we will take care of the entire upgrade process.
How do I get GoCardless Plus?
GoCardless Plus is now available to all merchants via the GoCardless dashboard - head to the Company Settings area to get started.
Select the Plus package, and complete all of the required details on the Company Settings page.
Once you have completed all of the required details, we’ll work quickly to upgrade you. We will be obtaining a Service User Number (SUN) or Scheme Identifier (CID) from the bank on your behalf. The time taken for this can vary but it should take no longer than 10 working days to secure your unique SUN/CID. You will receive an email from us when the upgrade is in progress, and another email when the upgrade is complete.
If you are new to GoCardless simply head to our website, sign up for an account, and then follow the same steps.
I am using GoCardless through a partner application. Can I upgrade to Plus?
Our Plus service is not currently available via all GoCardless partner platforms. If you're unsure if it's available to you and would like confirmation, please get in touch with the partner directly.
Even if the partner you're using isn't currently offering the Plus package, you will still see this option during your GoCardless sign-up process. As such, please do check with the partner if you wish to sign up to Plus and are unsure if this is offered.
I collect payments via Bacs and SEPA. If I upgrade, do I pay just one cost for my account or will I be charged the monthly fee for each Direct Debit scheme I am using?
We will charge you for GoCardless Plus on a per-scheme basis. If you would like to use GoCardless Plus for your payments collected, for example, using both the Bacs and SEPA schemes, the monthly fee will be applied to both schemes.
You’re also able to use GoCardless Plus for one scheme and continue to use the other scheme without having your own Service User Number (SUN) / Creditor Identifier (CID). We won’t charge you extra for this.
If you’re using GoCardless with multiple schemes and you’re interested in GoCardless Plus, please contact our sales team.
What happens if I upgrade and then decide I do not need GoCardless Plus anymore? Can I downgrade back to Standard?
It is possible for you to downgrade from Plus. If you would like to downgrade packages, please raise a ticket with our support team and we’ll be able to advise you further.
I am using GoCardless through my own API integration, can I use GoCardless Plus?
To use GoCardless Plus through our API, you will still need to log into the GoCardless Dashboard and upgrade on the Company Settings page.
As part of the upgrade process, we’ll need to change your customers’ mandate IDs. We will notify you in advance of making this change and provide you with details of how to update your database.