This article provides a guide to the references shown on customer (payer) bank statements for payments collected through GoCardless.
Please note that this is a guide only. Whilst these are the references provided to banks when collecting payment from customers' bank accounts, we are not able to guarantee that the same reference will appear on their bank statement in its entirety.
Please note the following for the table below:
Merchant name refers to what you have entered for this and can be viewed or amended within the 'Add your brand' section (step 4) of your Company Info dashboard settings.
|Scheme||Scheme region (customer location)||Standard payer references||Plus / Pro payer references|
|Autogiro||Sweden||G [Merchant name]-[unique reference]||[BANKGIRONUMMER_NAME]-[Merchant name]-[unique reference]|
GOCARDLESS-[Merchant name]-[Mandate reference]
|[SUN_NAME]-[Mandate reference]-[Payment reference]|
|BECS||Australia||LOGMENTREF [GOCARDLESS] [Customer name]||LOGMENTREF [Merchant name] [Customer name]|
|SEPA||Eurozone||GOCARDLESS-[Mandate reference]-[Payment reference]||GC re [CID_NAME]-[Mandate reference]-[Payment reference]|