Payment statuses are displayed at the top of the details section within the dashboard when viewing individual customer payments.
The payment has been created in your dashboard but hasn’t yet been submitted to the banking system for processing. The payment will be automatically submitted prior to the charge date. You can still cancel
payments while they are pending submission. This will show on the
dashboard as 'Created' with a yellow dot.
The payment has been submitted to the banking system for processing, and can no longer be cancelled. This will show on the dashboard with a yellow dot.
The payment has been confirmed by the customer’s bank as having been successfully collected. This will show on the dashboard with a green dot.
The payment has been paid out to the merchant. This will show on the dashboard with a green dot.
The payment was not successfully collected from the customer’s bank account. This will show on the dashboard with a red dot.
The payment was cancelled before the charge date.
This will show on the dashboard with a red dot.
Pending customer approval
The customer has selected “More than one person is required to authorise Direct Debits” on the online mandate form, but has not yet sent this
to GoCardless. Alternatively, the customer is set up
with a restricted mandate and has not yet approved
the payment. This will show on the dashboard
with a grey dot.
The payment was returned to the customer’s bank account in accordance with the Direct Debit Guarantee. This is actioned by the customer’s bank at the request of the customer. This will show
on the dashboard with a grey dot.
Summary on home page
The information displayed on the home page of your GoCardless dashboard gives a brief overview of your payments.
Pending: This figure refers to all funds that are due to be processed and have not yet reached the 'Confirmed' stage. These are made up of all payments with a the following statuses:
- Pending submission
- Pending customer approval
Collected: These funds have been marked as confirmed and are due to be paid out to you.
To be paid out: These funds are due to be paid out to you by GoCardless.