Restricted mandates require customers to approve future payments and subscriptions. They are a great way to provide extra reassurance to customers who may not be comfortable completing an authorisation where they’re not in full control of when payments are being collected from their account.
-
How a restricted mandate is set up
-
How to identify a restricted mandate
-
How a customer approves a payment or mandate
How a restricted mandate is set up
A restricted mandate is created when selecting the option to ‘Require customer to approve each payment’. This option is available:
-
In the Advanced options when adding a customer by email via the Add customers button.
-
When creating a paylink
-
When inviting a customer to a plan via the Email option.
How to identify a restricted mandate
-
Checking a customer’s mandate details
-
When creating a new payment or subscription for a customer
-
Via the status of the payment / subscription
1. Checking a customer’s mandate details
-
Navigate to the customer’s page in your dashboard
-
Click on their bank account
-
Click on their active mandate reference
-
On the mandate details page you will find the payments require approval field
If the payments require approval field is ‘’true’’, the customer needs to approve each one-off payment and/or subscription created for them.
2. When creating a new payment or subscription for a customer
If a customer is required to approve a payment or a subscription you will be advised of this in the payment or subscription creation window.
A message will pop up on the creation window letting you know that we will email the customer to approve this payment / subscription.
3. Via the status of the payment / subscription
A pending customer approval status will be visible next to the payment/subscription on the customer’s overview page until the customer approves it.
You can search for the status on the payments page or on your subscriptions overview page (manage.gocardless.com/subscriptions) by changing the ‘any status’ filter to pending customer approval.
In addition to this, you will be able to view the pending customer approval status next to any payments that are in the pending customer approval status on the individual customers page. By clicking on the payment you will be able to see the pending customer approval status stated in the payment timeline.
Please note: The charge date specified (in the Details section) is the current charge date if the customer were to approve the payment/subscription at that time.
Once the customer approves the payment, the payment will begin processing and the status will change to pending submission and the status dot will turn yellow.
The payment timeline will also update and show customer approval granted.
How a customer approves a payment or mandate
Customers will receive an email with an ‘’Approve payment’’ button, which they must click before the payment or subscription can begin processing.