On rare occasions, we will receive a late failure report from a customer’s bank outside of the expected timeframe indicating that a payment, previously marked as successful, in fact failed.
You can find more detailed information on late failures here.
This report will typically occur one working day after the confirmation date and will result in a
failed event being sent, as well as a
paid_out event. e.g.
The initial paid out event needs to be sent to show that the funds were initially collected before they were settled against a later payout, as opposed to us just collecting the funds back from you without having collected them in the first place.
Please note, these may arrive out of order and/or in separate requests.