On rare occasions, we will receive a late failure report from a customer’s bank outside of the expected timeframe indicating that a payment, previously marked as successful, in fact failed.
This report will typically occur one working day after the confirmation date and will result in a
failed event being sent, as well as a
paid_out event. e.g.
The initial paid out event needs to be sent to show that the funds were initially collected before they were settled against a later payout, as opposed to us just collecting the funds back from you without having collected them in the first place.
Please note, these may arrive out of order and/or in separate requests.