This information is applicable to businesses using the GoCardless hosted payment pages and/or notifications. If you are using your own approved custom versions of these, the contents of this article will not apply. You may however, use these as a guide when creating your own.
Authorising your payment collection request
The GoCardless hosted payment page
- Your client will receive an invite via email asking for their authorisation to allow you to collect payments from them. The email includes a link that directs them to the GoCardless hosted payment page.
(You can add custom elements such as your logo to your GoCardless hosted payment page via your account branding settings here)
- The hosted payment page is where they provide their billing information and, in doing so, authorise you to collect payments from them as and when required.
(If a payment or recurring plan is linked to the invite, the details will be included at the top of the form).
- And finally, they will be asked to confirm their name and bank account details on the following page.
Payment notifications
Clients (payers) are required to be given advance notice of all single payments due to be collected from their account, or prior to the start of any recurring payment subscriptions.
Other notifications
In addition to advance payment collection notices, payers will also be notified when:
a). Their payment is unsuccessful;
b). Their payment is cancelled;
c). Their subscription is cancelled or completed/expired (shown below);
d). The status of their bank debit mandate changes e.g. being cancelled (shown below).