Please note: Mandates created via Offline Mandates still require an email address so customers can receive email notifications regarding their payments. If you wish to manage your own notifications, you will need to enable the Custom notifications feature.
We understand that collecting your customer’s payment authorisation via an online form isn’t always possible, or doesn’t match how you would normally interact with your customers.
To help with this, we offer paper and phone authorisation collection options (otherwise known as offline mandates). Before using these options, it’s important to be aware that these are subject to scheme availability, and there are compliance requirements that govern setting up authorisations in this way. So, please carefully follow the relevant process and guidance below.
Scheme availability
We offer paper and phone authorisation options in the below schemes. For more information on the requirements please select the scheme where your customers are based:
| Scheme | Region | Paper | Phone |
|---|---|---|---|
|
United Kingdom |
✓ |
✓ |
|
|
Eurozone |
✓ |
✗ |
|
|
Sweden |
✓ |
✗ |
|
|
Australia |
✓ |
✓ |
|
|
New Zealand |
✓ |
✓ |
|
|
United States |
✓ |
✓ |
|
|
Canada |
✓ |
✗ |