Retrying a failed payment
Payments that fail due to insufficient funds in the customer’s bank account can usually be retried as their authorisation (mandate) to collect funds from their account remains active.
There are two methods for handling failed payment retries within the dashboard - manually via the individual payment record, or automatically using our Success+ intelligent retries product.
Manually retry a failed payment
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Locate the failed payment in your dashboard and open its individual record
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Click the three dots in the top right corner
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Click Retry
The payment will be resubmitted and can be tracked via the payment timeline.
Please note: A payment can only be re-submitted three times and cannot be retried after that. You will then need to create a new payment, for example a one-off payment if you wish to retry collecting the funds.
Automatically retry failed payments with Success+
With Success+ intelligent retries you are able to configure the retry parameters to suit your business needs and our Success+ product will then draw upon our extensive historical payment data to predict the best day to re-attempt collection to maximise the likelihood of success.
For more information on how to set up Success+ intelligent retries, please see this guide.