Skip to main content
Identify a payment
Support
GoCardless
Support Centre
Submit a request
Submit a request
Submit a request
To get help faster, please check
this important information
about contacting Support.
Log a ticket
-
Support ticket
GoCardless Merchant questionnaire - Investments & Savings
GoCardless Merchant Questionnaire - Insurance
GoCardless Merchant Questionnaire - Travel & Tourism
GoCardless Merchant Questionnaire - Finance & Lending
GoCardless Merchant Questionnaire
GoCardless Merchant Limit Raise Request
New Scheme Request
Magicline Form
Refund Request
GoCardless Merchant questionnaire - Property
Privacy questions and requests
Bulk Change Away Form
GoCardless Merchant questionnaire - Investments & Savings
GoCardless Merchant questionnaire - Energy
Refund enablement request
GoCardless Merchant Questionnaire : Layby Services
Relational NPS score
Custom payment pages & notifications review
VAT Registration Number Form
GoCardless - Home or Utilities Cover Form
Package Discount Approval
GoCardless Merchant Questionnaire - Memberships
GoCardless Merchant Questionnaire - Telecoms
Account Closure / Amendment Request
Tell us how we can help you with onboarding
Partner Support Request
GoCardless Merchant questionnaire - Investments & Savings + Refunds
GoCardless Merchant Questionnaire - Finance & Lending + Refunds
GoCardless Merchant Questionnaire - Insurance
GoCardless Merchant Limit Raise Request and Refunds
GoCardless Merchant Questionnaire - ACR check
GoCardless Merchant Questionnaire - 3x check
GoCardless: Universities and Colleges
GoCardless: Flight Schools
GoCardless: Schools & Education
GoCardless: Education Services
GoCardless Merchant Questionnaire - 3x check + Refunds
GoCardless Merchant Questionnaire - 3x check + Refunds + Limit Raise
GoCardless Merchant Questionnaire - 3x check + Limit Raise
GoCardless Merchant questionnaire - Investments & Savings + Limit Raise + Refunds
CooperVision Form
GoCardless Merchant questionnaire - Investments & Savings + Limit Raise + Refunds + 3x
GoCardless Merchant Questionnaire - Finance & Lending + Refunds + 3x
GoCardless Merchant Questionnaire - Insurance
GoCardless Merchant questionnaire - Property + Refunds
GoCardless Merchant questionnaire - Property + Refunds + 3x
GoCardless Merchant questionnaire - Energy + Refunds
GoCardless Merchant questionnaire - Energy + Refunds + 3x
GoCardless Merchant Questionnaire - Travel & Tourism + Refunds
GoCardless Merchant Questionnaire - Travel & Tourism + Refunds + 3x
GoCardless Merchant Questionnaire - Telecoms
GoCardless Merchant Questionnaire - Telecoms
CSG Additional Support Request
A CRA Merchant Contract has been signed
GoCardless Merchant questionnaire - Investments & Savings + 3x check + Limit Raise
GoCardless Merchant Questionnaire - Finance & Lending + 3x check + Limit Raise
GoCardless Merchant Questionnaire - Insurance + 3x check + Limit Raise
GoCardless Merchant questionnaire - Property + 3x check + Limit Raise
GoCardless Merchant questionnaire - Energy + 3x check + Limit Raise
GoCardless Merchant Questionnaire - Travel & Tourism + 3x check
GoCardless Merchant Questionnaire - Telecoms + 3x check + Limit Raise
GoCardless: Universities and Colleges
GoCardless: Flight Schools
GoCardless: Schools & Education
GoCardless: Education Services
GoCardless: Universities and Colleges
GoCardless: Flight Schools
GoCardless: Schools & Education
GoCardless: Education Services
GoCardless: Universities and Colleges
GoCardless: Flight Schools
GoCardless: Schools & Education
GoCardless: Education Services
Bulk Change to GoCardless
International Payments
GoCardless - Home or Utilities Cover Form + Refunds
GoCardless - Home or Utilities Cover Form + 3x
GoCardless - Home or Utilities Cover Form + Refunds + 3x
GoCardless Merchant questionnaire - Property + Refunds
GoCardless Merchant Questionnaire - ACR check + Limit raise
GoCardless Merchant Questionnaire - ACR check + Refunds
GoCardless Merchant Questionnaire - ACR check + Limit Raise + Refunds
GoCardless: Flight Schools
GoCardless: Flight Schools + ACR + 3x check + Refunds
GoCardless: Flight Schools + ACR + 3x check + Limit Raise
GoCardless: Flight Schools + ACR + 3x check + Refunds + Limit Raise
GoCardless Merchant questionnaire - Energy + ACR + 3x check
GoCardless Merchant questionnaire - Energy + ACR + 3x check + Limit Raise
GoCardless Merchant questionnaire - Energy + ACR + 3x check + Refunds
CC Pilot Evidence Submission Form
GoCardless Merchant questionnaire - Energy + ACR + 3x check + Refunds + Limit Raise
GoCardless Merchant Questionnaire - Finance & Lending + Refunds + 3x check + ACR check
GoCardless Merchant Questionnaire - Finance & Lending + Refunds + 3x check + ACR check + Limit Raise
GoCardless Merchant Questionnaire - Finance & Lending + 3x check + ACR check + Limit Raise
GoCardless Merchant Questionnaire - Finance & Lending + 3x check + ACR check
GoCardless Merchant Questionnaire - Insurance + 3x check + ACR Check + Limit Raise
GoCardless Merchant Questionnaire - Insurance + 3x check + ACR Check + Limit Raise + Refunds
GoCardless Merchant Questionnaire - Insurance + 3x check + ACR Check + Refunds
GoCardless Merchant Questionnaire - Insurance + 3x check + ACR Check + Limit Raise
GoCardless Merchant questionnaire - Investments & Savings + 3x check + ACR Check + Limit Raise
GoCardless Merchant questionnaire - Investments & Savings + 3x check + ACR Check
GoCardless Merchant questionnaire - Investments & Savings + 3x check + ACR Check + Limit Raise + Refunds
GoCardless Merchant questionnaire - Investments & Savings + 3x check + ACR Check + Limit Raise
GoCardless - Home or Utilities Cover Form + ACR + 3x
GoCardless - Home or Utilities Cover Form
GoCardless Merchant Questionnaire - 3x check + ACR Check + Refunds
GoCardless: Schools & Education
GoCardless: Schools & Education
GoCardless: Education Services
GoCardless: Education Services
GoCardless: Education Services
GoCardless: Education Services
GoCardless: Universities and Colleges
GoCardless: Universities and Colleges
GoCardless: Universities and Colleges
GoCardless: Universities and Colleges
GoCardless Merchant Questionnaire - ACR check + 3x
GoCardless Merchant Questionnaire - Limit + 3x check + ACR Check
GoCardless Merchant questionnaire - Property + ACR
GoCardless Merchant questionnaire - Property + Refunds + ACR
GoCardless Merchant questionnaire - Property + ACR + 3x
GoCardless Merchant questionnaire - Property + Refunds + ACR + 3x
GoCardless Merchant Questionnaire
GoCardless Merchant Questionnaire
GoCardless Merchant Questionnaire
GoCardless Merchant Questionnaire - Default + ACR
HROB_-_Default + Refunds + ACR
GoCardless Merchant Questionnaire
GoCardless Merchant Questionnaire
GoCardless Merchant Questionnaire - Memberships + 3x check + ACR check + Refunds
GoCardless Merchant Questionnaire - Memberships + 3x check + ACR check
GoCardless Merchant Questionnaire - Memberships + 3x check + ACR check + Limit Raise
GoCardless Merchant Questionnaire - Memberships + 3x check + ACR check + Refunds + Limit Raise
GoCardless Merchant Questionnaire - Telecoms + 3x check + ACR check
GoCardless Merchant Questionnaire - Telecoms + 3x check + ACR check + Refunds
GoCardless Merchant Questionnaire - Telecoms + 3x check + ACR check + Limit Raise
GoCardless Merchant Questionnaire - Telecoms + 3x check + ACR check + Refunds + Limit Raise
GoCardless Merchant Questionnaire - Travel & Tourism + 3x check + ACR check
GoCardless Merchant Questionnaire - Travel & Tourism + 3x check + ACR check + Refunds
GoCardless Merchant Questionnaire - Travel & Tourism + 3x check + ACR check + Limit Raise
GoCardless Merchant Questionnaire - Travel & Tourism + 3x check + ACR check + Refunds + Limit Raise
Silent Cancellation Request
Refund allowance request - merchants with refunds enabled however a negative balance limit is required
Non-Bacs Bulk Change Away
Success+ Instant retries Pilot
GoCardless Merchant Questionnaire - Finance & Lending + ACR check
Bulk (Mandate Level) Refund Request
Dispute Submission
Holding Period change request form
GoCardless Risk Form - ACR check + Refunds
HROB - Default + Limit Raise
{{dc.hrob_-_Funeral Plan + Limit Raise}}
{{dc.hrob_-_Funeral Plan + Limit Raise + Refunds}}
{{dc.hrob_-_Funeral Plan + ACR check + Limit Raise}}
{{dc.hrob_-_Funeral Plan + 3x check}}
{{dc.hrob_-_Funeral Plan + 3x check + ACR Check}}
{{dc.hrob_-_Funeral Plan + 3x check + Limit Raise}}
{{dc.hrob_-_Funeral Plan + 3x check + ACR Check + Limit Raise}}
Updated Terms and Pricing
Credit Risk Request
GoCardless Merchant questionnaire - Investments & Savings + Limit Raise + ACR
IRC Request
Bulk Updating Plan Amounts
GoCardless Merchant Questionnaire - Finance & Lending + 3x check
GoCardless Merchant Questionnaire - Finance & Lending + ACR check + Refunds
GoCardless Merchant Questionnaire - Finance & Lending + ACR check + Limit Raise
GoCardless Merchant Questionnaire - Finance & Lending + ACR check + Refunds + Limit Raise
Updated Terms and Pricing
Negative Balance Allotment Agreement
HROB - Investments & Savings + ACR
HROB - Investments & Savings + ACR + Refunds
Government Owned Lottery
Non Commercial / Non Cash Lottery
Online Gaming
Publicly Listed Regulated Gambling
Government Owned Lottery
Non Commercial / Non Cash Lottery
Publicly Listed Regulated Gambling
Online Gaming
Government Owned Lottery
Non Commercial / Non Cash Lottery
Publicly Listed Regulated Gambling
Government Owned Lottery
Government Owned Lottery
Non Commercial / Non Cash Lottery
Non Commercial / Non Cash Lottery
Publicly Listed Regulated Gambling
Online Gaming
Online Gaming
Online Gaming
Government Owned Lottery
Government Owned Lottery
Government Owned Lottery
Government Owned Lottery
Non Commercial / Non Cash Lottery
Non Commercial / Non Cash Lottery
Non Commercial / Non Cash Lottery
Non Commercial / Non Cash Lottery
Publicly Listed Regulated Gambling
Publicly Listed Regulated Gambling
Publicly Listed Regulated Gambling
Publicly Listed Regulated Gambling
Online Gaming
Online Gaming
Online Gaming
Online Gaming
Updated Terms and Pricing
Request for additional information
Request for additional information
Request for additional information
Please provide us with your information
Please provide us with your information
Please provide us with your information
Please provide us with your information
Please provide us with your information
GoCardless merchant risk questionnaire - Same-day Settlement (new business)
Register your interest
GoCardless Risk Form - Same-day Settlement - (existing merchant)
Support ticket
HROB - Memberships + ACR check
GoCardless Merchant Questionnaire - Events
HROB - Events + ACR check
Identify a payment
GoCardless Merchant Questionnaire - Travel & Tourism + ACR
GoCardless Merchant Questionnaire - Travel & Tourism + ACR + Refunds
GoCardless Merchant questionnaire - Energy + ACR
GoCardless Merchant Questionnaire - Memberships + Refunds
Request to downgrade package
Login form
GoCardless Merchant Questionnaire - Memberships + ACR check + Refunds
Regulated Gambling + ACR
MCC Review Required
GoCardless Call Back Request Form
GoCardless Merchant Questionnaire - Memberships + Limit Raise
GoCardless Risk Form - Same-day Settlement - Activation
Submission form is no longer available
Credit Check - Renewals (existing merchant)
Verification questions
Reactivated account
Notify me if business type becomes available
Outbound Payments Form
Transaction limit increase
Support ticket
Featured articles
Related articles
Please use the admin e-mail address for your GoCardless account
Return to top
Search help articles
https://gocardless.com/en-us/partner-with-us/
/hc/theming_assets/01JKARFYGKK1KBMBMT9CC1BV8G
Partner with us
Partner with us to shape the future of payments.
custom
https://gocardless.com/en-us/stories/
/hc/theming_assets/01JKARFYZ7DNZC3PC7YMW92YZ4
Customer Stories
GoCardless helps thousands of businesses with their payments everyday.
custom
https://gocardless.com/payment-lookup/
/hc/theming_assets/01JKARFZAEXTV1RTZ2VZNFPXEW
Identify a payment
If you’ve seen 'GoCardless Ltd' appear on your bank statement
Payment timings, Verification, Xero, 2fa