Collect an instant payment using Instant Bank Pay
Please note: Please note: The Instant Bank Pay feature is currently available for all merchants based in UK, US, Canada, EEA, Australia, and New Zealand who are collecting GBP payments from customers in the UK.
Please register your interest here if you'd like to be notified when Instant Bank Pay is available in your region.
Instant Bank Pay is our latest feature for GoCardless users. It enables you to request a payment from your existing customers and have the funds collected almost immediately following approval by your customer.
This article covers the process of creating an Instant Bank Payment via your dashboard. You can also find information on the customer's experience of making an Instant Bank Payment here, and if you have any questions we recommend taking a look at our Instant Bank Pay FAQs here.
Please note: Instant Bank Pay is currently only available for payments being collected from UK customers paying in GBP via Bacs.
Request an instant payment from an existing customer via your dashboard
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Select Customers from your dashboard navigation menu to open your list of active customers
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Find and select the customer you would like to request a payment from
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On the customer's individual record, click on one-off payment and then on Create instant payment
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On the following page, enter the payment amount and description. Click on create payment to complete the action.
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You can now choose to share the payment request via link or QR code. If you'd rather invite the customer via email, click on invite by email and then on Let GoCardless email this customer.
Request an instant payment from a new customer via your dashboard
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Go to Create payment on the left-hand side menu from the dashboard homepage
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Choose One-off payment
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Select New customer
- Next, enter the payment amount and description.
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Under How would you like to get paid?, select Use Instant Bank Pay
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Click Create payment to complete the action
- You can now choose to share the payment request via link or QR code.
Payment confirmation
Once you've sent your payment request to the customer, the payment will appear on their record under Requested payments with a pending status (marked by a yellow dot).
You will be able to see the payment status of all previous and existing instant payments in the Requested payments section, and also request more payments directly from the Actions button.
Once your customer completes payment, you will receive instant confirmation in your dashboard. The status dot alongside the payment will turn green to reflect this.
Please take a look at our Instant Bank Pay FAQs if you're unsure of anything.
Want to know what your payer sees? Check out our detailed guide in this article.