BECS AU claims process
The customer claims / payment returns process gives customers protection against unauthorised payments being collected from their account.
Please note: A chargeback / customer claim is known as a Dispute in the Becs (AU) scheme.
A claim can be made under the following conditions:
If the customer wishes to dispute the payment that has been collected.
How a customer can make a claim:
The customer will need to contact their bank to dispute the transaction. They will then be asked to complete a form (often in paper format, but can also be completed online) providing more details about the claim. The claim is then reviewed by the bank and if the request is granted, the funds will be returned to the customer’s bank account.
The bank will then notify GoCardless of the chargeback.
Claim time limit:
Becs AU payments can be claimed back for up to 7 years after the payment charge date.