Betalingsservice custom payment pages (Pro)

Benefits

Instead of using the standard GoCardless online Direct Debit mandate form, you can create your own online payment pages to collect your customers’ details. In addition, you can also use an approved phone transcript if preferred.

Having your own customised payment pages means that you can provide your customers with an on-brand, seamless, and moreover tailored experience right from the start of their relationship with you and your business. These do not need to include any information about GoCardless - as far as your customers are concerned, their relationship is with your business only.

Requirements

There are certain requirements set out by Betalingsservice & GoCardless that must be captured from your customer in order to set up a mandate. These should appear on the ‘information entry’ page and include:

• First & last name
• Email address
• CPR number
• Account number ‘kontonummer’
• Registration number ‘Registreringsnummer’
• Data protection law notice

Getting set up

To ensure your customer’s details are secure, you should host your payment pages with HTTPS. You can do this by configuring your website to only accept secure (SSL - minimum of SHA-256 SSL support TLS1.1 or TLS1.2).

GoCardless recommends setting up three pages for the process of setting up a Betalingsservice mandate.

1. An information entry page - where your customer enters their information
2. A summary page - where your customer can verify the details they’ve entered before submission
3. A success page - confirmation to your customer that the mandate has been setup

Information entry page

You should include fields to capture the following information:

• First & last name
• Email address
• CPR number
• Account number ‘kontonummer’
• Registration number ‘Registreringsnummer’
• Display a note about data protection (see below)

To comply with data protection law, you must also let your customers know about third party data controllers that power your website on the information entry page. You can do this by displaying the text below in your page footer:

“Payments by GoCardless. Read the GoCardless privacy notice.”

Without that upfront notice, we could both be violating the law. (Read more here)

If that’s not technically possible, at a minimum you should include a reference to GoCardless in your website privacy notice. That text should be as follows:

We use GoCardless to process your Direct Debit payments. More information on how GoCardless processes your personal data and your data protection rights, including your right to object, is available at gocardless.com/legal/privacy/

If you are a GoCardless partner, you must include the ‘Payments by’ notice above on your payment pages, or, at a minimum, enable the merchant to provide a link to their privacy notice at the detail intake stage.

Summary page

• Simply display all the details from the ‘information entry’ page back to your customer.

Confirmation page

• Display an acknowledgement to your customer that their mandate has been setup.
• Show what your customers will see on their bank statement.