Customer mandate statuses in GoCardless for Xero
The mandate (Direct Debit authorisation) status of each customer is shown in the Mandate Status column on the Customers page of your GoCardless for Xero dashboard.
The statuses and their meanings are summarised in the following table:
| Status | Status description |
|---|---|
| Active | Active mandate |
| Cancelled | Cancelled mandate |
| No Mandate | No mandate exists |
| Restricted | Customer has active restricted mandate - they have chosen to approve each individual payment, so they will not be taken automatically. |